FREQUENTLY ASKED QUESTIONS

The team at Chromatics Hotel has compiled a list of questions frequently asked by our customers when planning their stay, which we have grouped together under the heading "FAQ" (Frequently Asked Questions).

Arrival, Departure & Reception

  • What time can I check into my room, and when do I have to check out?

    We welcome you for check-in from 3:00 PM. On the day of your departure, the room must be vacated (check-out) before 11:00 AM. Want to enjoy your stay earlier? Choose the "Early Check-in" option for €30 to access your room from 11:00 AM (subject to availability).

  • Is the reception desk open at night?

    Yes, our team is available 24/7. No matter what time you arrive, there will always be someone there to welcome you with a smile.

  • Can I leave my luggage at the hotel?

    Absolutely! We have secure luggage storage. You can leave your bags there free of charge before checking into your room or after you check out, so you can enjoy Lyon with your hands free.

Dining: The Hill Club

  • What are the restaurant and bar hours?

    Welcome to the Hill Club, our Californian-inspired restaurant! •Lunch: Wednesday to Friday from 12pm to 2pm. •Dinner: Every day from 7pm to 10pm. •The Bar: Open every evening until 11pm for cocktails or beer on the terrace.

    Discover the menu at the Hill Club.

  • Do you offer brunch?

    Oh yes! Every Saturday and Sunday from 12:00 p.m. to 3:30 p.m., come and enjoy our famous all-you-can-eat brunch. •Prices: €34 per adult / €17 for children (4-12 years old).

  • How's breakfast going?

    We offer a full buffet breakfast to get your day off to a good start. •Weekdays: 6:30 a.m. to 10:00 a.m. •Weekends: 7:00 a.m. to 10:00 a.m.

Rooms & Facilities

  • What amenities will I find in my room?

    All our rooms are designed for your comfort in a contemporary style. You will find: adjustable air conditioning, private bathroom with hairdryer, free high-speed Wi-Fi, flat-screen TV, and desk. Upon request: baby cot subject to availability.

  • Do you offer rooms for 3 people (triple occupancy)?

    Yes, we have Superior Triple Rooms available. With a surface area of 25m², they offer the ideal space for a family of three. With their carefully designed decor, these spacious rooms will allow you to enjoy your stay to the fullest.

    Explore our Room Categories.

  • Do you have solutions for families of 4 or more?

    Absolutely! We have two ideal options for groups: The Quadruple Room (25m²): A perfect cocoon to comfortably accommodate 4 people. Designed for families or groups of friends, it combines space, practicality, and a welcoming atmosphere.

    The Connecting Family Suite (39m²): Comprising a comfort room and a superior master bedroom, it is ideal for 4 people and a baby. For little ones: Cribs, high chairs, and bottle warmers are available upon request.

  • Is the hotel accessible to people with reduced mobility (PRM)?

    Unfortunately, the current architecture of the hotel does not yet allow us to offer rooms adapted to PRM standards. We apologize for this inconvenience.

Services

  • Is Wi-Fi free?

    Yes, Wi-Fi is available free of charge and without limits throughout the hotel, including in the rooms.

  • Do you offer a daily cleaning service?

    Yes, cleaning is provided by our teams. However, as part of our eco-friendly approach, we encourage our guests (for stays of 2 nights or more) to opt out of the cleaning service if they wish, which saves 60 liters of water.

  • Does the hotel have a wellness area or a gym?

    The Chromatics Hotel does not have a wellness area (spa, swimming pool) or a gym. However, you can relax on our shaded terrace. For sports enthusiasts, the nearby banks of the Saône river are ideal for jogging.

  • Do you accept pets?

    Yes, your four-legged friends (dogs and cats) are welcome at the hotel! Rate: €15 supplement per animal per day.

Seminars & Business

  • Can meetings or seminars be organized?

    The Chromatics Hotel is the ideal venue for your events! We have seven modular meeting rooms spread over 400 m². Total capacity: All of our spaces can accommodate up to 300 people.

    Configurations: From small, intimate meetings in our Amethyst lounge (up to 14 people) to large conferences in the Ruby space (up to 110 people in theater format).

    Light & Outdoor Space: Most of our rooms benefit from natural light, and some, such as the Topaze room, offer a soothing view of the garden or direct access to our terrace for your breaks.

    Discover our Rooms.

  • What equipment is included in the rooms?

    We provide everything you need for a productive meeting: video projector and screen, flipchart, super-fast Wi-Fi, notepads and pens, and detox drinks. Available on request: speakers and microphones.

  • Do you offer catering for seminars?

    Yes, everything happens on site: enjoy The Hill Club restaurant and its cocktail bar for your meals, with tea, coffee, and detox drinks available in the rooms.

Access & Tourism

  • Do you have parking?

    The Chromatics Hotel does not have private parking. However, we have negotiated preferential rates for you with the Q-Park Lyon Perrache Archives car park, located at 2 Rue Smith (in the immediate vicinity). Here are the rates negotiated for our guests: Night: €10 and Day: €15 24 hours: €21

    36 hours: €27 48 hours: €39 72 hours: €55

    Remember to validate your ticket at reception or reserve it via our Partner link.

  • How can I reach the hotel by public transportation?

    The hotel is very easy to reach! •From Lyon Perrache Station: We are only a 5-minute walk away. •From Saint-Exupéry Airport: Allow around 30 minutes by car or 55 minutes by public transport (Rhônexpress + Metro/Tram).

    •Tram: "Suchet" (T1) or "Place des Archives" (T2) stops are less than 5 minutes away. See the Access Map.

  • Is the hotel well located for visiting Lyon?

    Ideally! The Chromatics Hotel is nestled in the heart of this vibrant metropolis, in the Confluence district. This strategic location allows you to easily discover the iconic tourist treasures of the "City of Lights," combining historical heritage with urban dynamism.

    To reach the city center, Place Bellecour is a 5-minute drive or 25-minute walk away.

  • What to do in Lyon? What are the must-see attractions?

    Here are our 10 favorite suggestions, ranked according to your interests:

    •History & Heritage :

    Old Lyon and Traboules : Explore this charming neighborhood with its cobbled streets and discover its secret passageways (traboules) and medieval buildings.

    Notre-Dame de Fourvière Basilica : Visit this magnificent basilica perched on the hill and enjoy an exceptional panoramic view of the entire city.

    La Croix-Rousse : Soak up the bohemian atmosphere of the former silk weavers' district with its steep slopes.

    •Culture & Museums :

    Musée des Confluences: Located a stone's throw from the hotel, explore this ultra-modern museum dedicated to science and civilizations.

    Musée des Beaux-Arts : Admire a rich collection of works ranging from antiquity to contemporary art.

    •Nature & Strolling :

    Parc de la Tête d'Or : Enjoy a day outdoors in this large urban park (lake, free zoo, exotic greenhouses).

    Stroll along the banks of the Saône : Walk along the river to enjoy the picturesque banks, barges, and small cafés.

    •Food & Shopping :

    Les Halles de Lyon-Paul Bocuse : The temple of gastronomy! Taste local products in this renowned covered market.

    Place Bellecour : Visit one of the largest squares in Europe, surrounded by shops and restaurants.

    •Unusual :

    Rooftop tour : Discover Lyon from a new angle with unexpected views during a guided tour of the city's rooftops.

    Our team will be happy to share their favorite places with you.

Reservations & Rates

  • Why book directly on your website?

    This is the right choice! By booking here, you are guaranteed the best rate! What's more, you can take advantage of our special offers such as "California half board" or discounts for long stays (3 nights or more). Discover all Our Offers.

  • How much is the tourist tax?

    The tourist tax is €1.87 per person per night. It must be paid directly on site upon arrival.

Our environmental commitments

  • What are you doing to help the environment?

    The Chromatics Hotel is committed to a concrete CSR approach: •Zero plastic: No more disposable bottles! A Purezza water fountain is available in the lobby. •Water saving: For stays of 2 nights or more, if you opt out of housekeeping, you help us save 60 liters of water.

    •Local products: We favor bulk and short supply chains, especially for breakfast.

    Learn more about Our Commitments.

Eco responsibility